If they are running Office 2003 or earlier, then you need to "dummy down" your Office documents. You do this when you save them. Go to File, Save As, and drop down to the 97-2003 document type. This saves your documents in a format that others can read from a previous version of Microsoft Office.
If your email recipient says to you that they have this problem alot, you might suggest that they download the Office compatibility pack which allows older versions to read newer files. I wouldn't suggest it though unless they mention it's a frequent problem, because it's a big download. 37 mb. Download it from here: http://www.microsoft.com/downloads/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en
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